Return & Refund Policy – FluffyMart

At FluffyMart, we are committed to offering products designed to improve your cat’s comfort and everyday well-being while helping address common concerns such as anxiety, boredom, and reluctance to use traditional cat beds.

We believe in our products and recommend trying them consistently for at least 14 days to experience their full benefits. If you are still not satisfied after that period, your purchase is covered by our 30-Day Money-Back Guarantee.

To request a return, email us at support@fluffymart.co or complete the form on our Contact Us page. To help us process your request faster, please include your order number or the information used when placing your order, such as your name and email address.

⏳ Order Cancellation Policy

Any order changes or cancellation requests must be submitted within 24 hours of purchase.

After this period, your order may have already entered processing, and we may be unable to modify or cancel it. If your order is successfully canceled within the 24-hour period, your refund will be processed within 7 business days.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

💸 30-Day Money-Back Guarantee

We believe in the effectiveness of our products, which is why we ask that you use them consistently for at least 14 consecutive days before deciding whether to return them.

If you are not satisfied after this trial period, you may submit a return request within 30 days of the date your order was delivered.

Original shipping charges, expedited shipping fees, and any return shipping costs are non-refundable unless the product arrived damaged or we sent you the wrong item.

📦 Damaged or Defective Items

All products are carefully inspected and packaged before shipment. An item is considered damaged or defective when it has a clear physical defect, malfunction, or breakage that affects its normal use.

Minor cosmetic damage to the shipping packaging, such as a dented or creased box, is not considered product damage when the item inside remains intact and fully functional.

If your order arrives damaged or defective, please contact us at support@fluffymart.co within 72 hours of delivery. Include your order number, a clear description of the issue, and clear photographs or videos showing the damage and packaging.

After reviewing your claim, we will determine whether the item qualifies for a replacement or another appropriate resolution at no additional cost.

We do not accept returns or issue refunds for damage caused by normal wear and tear, improper use, accidental damage, neglect, or failure to follow the product instructions.

🚚 Shipping and Delivery

We work to process and deliver orders as quickly as possible. However, estimated delivery dates are not guaranteed, and delays may occur due to shipping carriers, customs inspections, severe weather, high seasonal demand, incorrect address information, or other circumstances beyond our reasonable control.

For delivery updates, please first check the tracking information provided with your order. When required, you may also need to contact the shipping carrier directly to open a delivery investigation.

FluffyMart is not responsible for packages confirmed as delivered by the carrier that are subsequently lost or stolen. However, our customer support team will make reasonable efforts to help you review the tracking information and determine the appropriate next steps.

📍 Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before submitting your order.

If you notice an error, contact us within 24 hours of placing your order. We will make every reasonable effort to update the address, but changes cannot be guaranteed once the order has entered processing or has been shipped.

FluffyMart is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because the customer provided an inaccurate or incomplete address. In these circumstances, we cannot guarantee a refund or free replacement shipment.

If a package is returned to us and can be reshipped, the customer may be responsible for the additional shipping cost.

📌 Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time.

Any changes will become effective when the updated policy is published on our website. We encourage you to review this page before placing an order.

By purchasing from FluffyMart, you acknowledge and agree to the terms of this Return and Refund Policy.