TERMS OF SERVICE – FLUFFYMART

Last updated: April 15, 2025

This website is operated by FluffyMart, a brand owned by Suave Collective Limited (BRN: 78384901 – Unit 308, 3/F, Chevalier House, 45–51 Chatham Road South, Tsim Sha Tsui, Hong Kong).

Throughout the Site, the terms “we,” “us,” and “our” refer to Suave Collective Limited.

FluffyMart offers this website, including all information, tools, and services available through it, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

By accessing our Site and/or purchasing something from us, you use our “Services” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available through hyperlinks.

1 – Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your State, Province, or jurisdiction of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws, including, without limitation, copyright laws.

2 – General Conditions

We reserve the right to refuse the Service to anyone, for any reason, at any time.

You understand that your content, excluding credit card information, may be transferred without encryption and may be modified to comply with the technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Site is inaccurate, incomplete, or outdated.

The information provided on the Site is for general informational purposes only and does not guarantee any specific results, particularly regarding product performance, which may vary depending on individual circumstances and conditions of use.

4 – Modifications to the Service and Prices

Product prices are subject to change without notice.

We reserve the right to modify, suspend, or discontinue the Services, or any part of them, at any time without notice.

5 – Products or Services

Certain products or services may be available exclusively online through the Site and may be available in limited quantities.

We make every reasonable effort to display product descriptions, images, and colors as accurately as possible. However, we cannot guarantee that your device or monitor will display colors accurately.

We reserve the right to limit the sale of our products or Services to any person, geographic region, or jurisdiction.

6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us and/or cancel any purchase.

We may limit or cancel quantities purchased per person, per household, per account, per payment method, or per shipping or billing address.

You are responsible for providing current, complete, and accurate purchase and account information and for keeping such information updated.

7 – Optional Tools

We may provide you with access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that access to such tools is provided “as is” and “as available,” without any warranties, representations, conditions, or endorsements of any kind.

8 – Third-Party Links

Certain content, products, and Services available through our Site may include materials or links from third parties.

We are not responsible for reviewing or evaluating the content, accuracy, practices, or policies of third-party websites linked to or from our Site.

Your use of third-party websites and services is subject to the terms and policies of the applicable third party.

9 – Comments, Feedback, and Other Communications

If you submit comments, feedback, ideas, reviews, proposals, suggestions, or other materials, you grant FluffyMart the right to use, reproduce, modify, publish, distribute, and otherwise use such content without restriction.

You represent and warrant that your content will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You also agree that your content will not contain defamatory, abusive, unlawful, obscene, or otherwise harmful material.

10 – Personal Information

The submission and processing of personal information through the Site is governed by our Privacy Policy, which has been prepared in accordance with the GDPR and other applicable data-protection laws.

11 – Errors, Inaccuracies, and Omissions

Occasionally, information on our Site or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.

12 – Prohibited Uses

You are prohibited from using the Site, its content, or the Services:

• For any unlawful or fraudulent purpose

• To violate intellectual-property rights

• To upload or transmit viruses, malware, or other harmful code

• To collect or track personal information without authorization

• To defame, abuse, harass, intimidate, or discriminate against other users, third parties, or the company

• To interfere with or circumvent the security features of the Site or the Services

A violation of these conditions may result in the immediate termination of your access to the Services and, where appropriate, may be reported to the relevant authorities.

13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Unless otherwise required by applicable law, the Services and all products delivered through the Services are provided “as is” and “as available,” without any express or implied warranties, representations, or conditions.

To the fullest extent permitted by applicable law, FluffyMart and Suave Collective Limited shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products, including where a product does not achieve a particular expected result.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified under applicable law.

14 – Indemnification

You agree to indemnify, defend, and hold harmless FluffyMart, Suave Collective Limited, and their affiliates, directors, officers, employees, contractors, agents, service providers, and licensors from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

15 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and the remaining provisions shall remain valid and enforceable.

16 – Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our Site and Services.

We may terminate or suspend your access to the Services if we believe that you have violated these Terms.

Any obligations and liabilities incurred before the termination date shall survive termination.

17 – Entire Agreement

These Terms and any policies or operating rules published by us on the Site constitute the entire agreement between you and FluffyMart regarding your use of the Services.

They replace any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

18 – Governing Law and Jurisdiction

For purchases made by consumers residing in the European Union, these Terms shall be governed by applicable Italian law, without limiting any mandatory consumer-protection rights available under the laws of the consumer’s country of residence.

Any dispute involving an EU consumer shall be subject to the jurisdiction of the courts of the consumer’s place of residence, where required by applicable law.

For purchases made outside the European Union, these Terms shall be governed by the laws of Hong Kong.

Any dispute arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of Hong Kong, except where mandatory consumer-protection laws require otherwise.

19 – Changes to the Terms of Service

We reserve the right to update, modify, or replace any part of these Terms by publishing updates or changes on the Site.

It is your responsibility to review this page periodically for changes.

Your continued use of or access to the Site following the publication of any changes constitutes acceptance of the updated Terms.

20 – Contact Information

Questions regarding these Terms of Service may be sent to:

Email: support@fluffymart.co

Company: Suave Collective Limited
Business Registration Number: 78384901
Address: Unit 308, 3/F, Chevalier House, 45–51 Chatham Road South, Tsim Sha Tsui, Hong Kong