Shipping Policy – FluffyMart

At FluffyMart, we are happy to offer free shipping on all orders, with no minimum purchase required.

We are a young company growing quickly, and we are doing our very best to process and ship every order as fast as possible. As we grow, we continue working to improve our operations, fulfillment speed, and customer experience while keeping shipping free for our customers.

📦 Order Processing Time

Orders are typically processed within 1–3 business days after order confirmation.

An order is considered shipped once it has been handed over to the shipping carrier and is in transit to the address provided at checkout.

During peak periods, holidays, product launches, or periods of unusually high demand, processing times may take longer than usual.

🌎 Estimated Delivery Time

Estimated delivery time within the United States is typically 5–9 business days.

Delivery time is calculated from the date the package is shipped, not from the date the order is placed.

Please note that this is an estimated delivery window and not a guaranteed delivery date.

During holidays, severe weather events, high-volume shipping periods, or other exceptional circumstances, carriers may experience delays, including delays in tracking updates.

✏️ Order Changes and Shipping Information

It is the customer’s responsibility to make sure the shipping address entered at checkout is accurate and complete.

Missing or incorrect information may cause delays, failed delivery attempts, or order cancellation.

If our system detects an issue with your shipping information, our team may contact you by email within 3 business days. If we do not receive a response within that period, the order may be canceled.

If you notice a mistake in your shipping address, please contact us at support@fluffymart.co within 24 hours of placing your order.

We will do our best to update the address, but we cannot guarantee changes once the order has entered processing or has been shipped.

🕒 Delivery Delays

We understand how important it is to receive your order as quickly as possible, and we work hard to meet the estimated delivery times.

However, in rare cases, delays may occur due to factors outside our control, including:

• Severe weather conditions

• Shipping carrier delays

• Address verification issues

• Payment verification delays

• Product availability

• High seasonal demand

In these situations, we will do our best to keep you informed and work with the shipping carrier to help resolve the issue.

Please note: FluffyMart is not responsible for delays caused by events outside our reasonable control, and we cannot guarantee an exact delivery date.

📦 Lost or Stolen Packages

If your package appears to be lost or stolen, please contact us as soon as possible at support@fluffymart.co.

We will do our best to assist you and, when possible, help initiate an investigation with the shipping carrier.

In these cases:

• We recommend contacting the carrier directly to open an official claim.

• Additional information may be required from you.

• In some cases, we may offer a free replacement depending on the situation.

Please note that we cannot guarantee refunds for packages that are marked as delivered by the carrier but are lost or stolen afterward. However, we are committed to supporting you through the process and helping find the best possible solution.

🔄 Policy Updates

FluffyMart reserves the right to update or modify this Shipping Policy at any time.

It is the customer’s responsibility to review the most current version before placing an order.

By placing an order on our website, you agree to the terms of this Shipping Policy, including any future updates.

Questions?

If you have any questions, contact us at support@fluffymart.co and we’ll be happy to help.